Warranty

TERMS AND CONDITIONS:

1. The product is guaranteed to be free from defects in workmanship and parts in the warranty period. Defects that occur within this    warranty period, under normal use and care will be repaired or replaced at our discretion, solely at our option with no charge for parts or labour.

2.    MYRA reserves the right to replace the Product or relevant part with the same or equivalent  product or part, rather than repair it. Where a replacement is provided the Product  or part replaced becomes the property of MYRA. MYRA may replace parts with re-brushed parts. Replacement of the Product or a part does not extend or restart the Warranty period.

3.   The benefits conferred by this warranty are in addition to all rights and remedies in respect of the product that the consumer has   under the Trade Practices Act and similar state and territory laws.

4.   The Warranty is NOT TRANSFERABLE.

5.   This product has been manufactured to the highest quality standards and is warranted to the original purchaser.

6.   Please keep your purchase INVOICE  or receipt as proof of purchase and as proof of the date on which the purchase was made. The purchase INVOICE or receipt must be presented with the warranty when making a claim under this warranty. If in the event the receipt of purchase is not presented, then this warranty is void.

7.   In the event that this product is DOA, the owner has 7 days in which to return the Product to the retailer or place of purchase for a new replacement. If the owner does not return the product within 7 days then the Product will be treated under    normal warranty conditions.

8.   Under normal warranty conditions the product must be returned to the Retailer, place of purchase, or any MYRA Branch closest to your location.

9.   Please ensure that the product is properly packaged so as to ensure that no damage occurs to the product during transit. Also make sure you have included an explanation of the problem.

10. In the event that the goods requiring repair under warranty, the owner is responsible for the cost of transportation to and from MYRA Branches. Whilst in transit the goods are at the owner’s risk.

11. In the event that no identical Product is available for service repair, MYRA has the right to replace the Product with a device of  equal capacity, or offer the customer the choice of a Product upgrade which may incur an extra cost.

12. This warranty is limited to defects in workmanship or parts. All defective products or parts will be repaired or replaced. This warranty does not extend to accessories. This warranty does not cover manuals and packaging, line cords, adaptors, mouse or wiring.

13. This warranty does not cover batteries or any other consumable item.

14. This warranty does not cover any defect caused by an accident, misuse, abuse, improper installation or operation, lack of reasonable    care, loss of parts, tampering or attempted repair by a person not authorized by MYRA.

15. The warranty will not apply if the factory-applied serial number has been altered or removed from the Product.

16. The warranty will not apply if damage, malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid spillage, mis-adjustment of customer controls, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorized repairs by any persons, use of defective or incompatible accessories, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the Product.

17. This warranty does not cover damage arising during transportation, installation or while moving the Product, or to any transportation costs of the Product or any parts thereof to and from the owner, unless otherwise specified in these warranty  conditions.

18. MYRA will not be liable for any loss, damage or alterations to (1) third party furniture, hardware or software; or (2) programs, data or information stored on any media or any part of the Product, no matter how occurring; or for any loss or damage arising from loss of use, loss of profits or revenue, or for any resulting indirect or consequential loss or damage.

19. The fault in software caused by the virus, computer formatting or else.

20. This warranty does not cover normal wear and tear of the Product or parts.

 

Vision
To be a company people trust the most for superior security solution to offer impeccable products and services that make people safer and more secure and to enhance the security of life and property in society.
Complete Customer Orientation
Our prime focus is commitment to customer satisfaction. We utilize latest technology to achieve optimum configurations based on the specific needs of the clients.
Honesty and Accountability
Honesty and accountability are the foundation of our safe manufacturing. This is how we assure the continued viability of our company for the total protection of our customers.
Continuous Improvement
We continuously invest in new ideas and technology to streamline our manufacturing efficiency. We only wish our customers a wise and latest choice.
Service Excellence
Exceeding the established benchmarks of quality, performance, and efficacy is a way of functioning at Myra. It is our service excellence that has made us the company of choice for commercial, industrial and domestic electronic security.
Reliability
We make commitments with care and then live up to them by doing what we say. We feel a sense of urgency on any matters related to our customers and strive to be courteous and fair in all dealings.
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